The Myth of Multi-tasking: a New Barrier to Flow
Hello again everybody, and welcome to the latest blog from Lean FSL. The signs of Spring are all around us now, and it's a great time to be thinking about improvement - both as individuals and organisations. More and more of my work these days is with clients in the 'New World' of information flows and customer services. It's been a great new challenge for me personally - to test my abilities in these environments - especially as the 'product' is often an intangible piece of electronic data or a phone call. It's much easier to see barriers to flow, when [...]